空乘面试技巧分享

空乘面试技巧分享

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面试场上，紧张在所难免，但关键在于如何驾驭它。一个自信、自然的笑容，往往是破冰的关键。它不仅能让你的心情放松下来，让整个面试氛围变得更融洽，更重要的是，它能向考官传递一个清晰的信号：你准备充分，能够从容应对压力。

面试前

从踏入面试地点的那一刻起，考核其实就已经开始了。对每一位工作人员都保持礼貌至关重要，因为他们未来很可能就是你的同事。进门前记得先敲门，见到主考官后，主动、礼貌地问好，这是专业素养的第一步。

面试时

与考官交流时，保持恰当的眼神接触，能给对方留下诚恳、专注的印象。点头回应时，节奏不宜太快，否则容易显得不耐烦或急于插话。切记，谈话时眼神不要飘忽不定、东张西望，那会让人觉得你缺乏诚意。

身体语言：

坐姿是考官观察的重点。务必等到主考官邀请后再落座，坐下后保持背部挺直。要时刻留意自己的肢体动作，确保大方得体。跷二郎腿、左右摇晃、双臂抱在胸前，或是单手托腮，这些姿态都不太适宜。

尤其要避免那些暴露内心紧张的小动作：男士尽量不要整理衣衫、摆弄领带，或者把手插在裤袋里；女士则不宜频繁拨弄头发，显得过于刻意。玩手指、转笔、推眼镜，或是说话时用手掩嘴，这些习惯最好都能克服。面试结束离开时，别忘了向主考官道谢并说再见。

回答问题的态度：

态度要真诚，过于客套或谦卑反而显得不自然。如果没听清或没听懂问题，完全可以礼貌地请对方重复一遍。在陈述自身优势时，务必实事求是，不要夸大，同时要紧密结合空乘职位的要求，有针对性地展现自己相关的能力。遇到确实不懂的问题，坦白承认比不懂装懂要好得多，被考官当场揭穿反而会弄巧成拙。

语调：

说话的语调要肯定、积极，充分展现你的信心。尽量避免中英文混杂使用，也要少用“呢”、“吧”、“啦”之类的语气助词，以免给考官留下表达不清、拖沓或不自信的印象。如果不小心说错了话，别慌张，及时调整状态，继续沉着应对接下来的问题即可。

空乘面试自我介绍(中英文)

1、Good morning/afternoon, my name is Yang Haiyan. You can call me Yanzi. I like the feeling of flying in the sky like a swallow.

It is really a great honor to ha ve this opportunity for an interview. I would like to answer whatever you may raise, and I hope I can make a good performance today.

Now I will introduce myself briefly. I am 20 years old, born in Shandong Province. I grow up in a sweet family, composed of my dad, mom, brother and myself. I am an optimistic and confident girl. I ha ve full confidence in a bright future, and I believe I can do well in CAAC. Punctuality and diligence are crucial to most future careers, and I will try my best. Although I just graduated from school, I ha ve confidence to venture my future.

Soaring in the sky as an airhostess has been a dream for me since childhood. This is why I'm longing for a job on a plane, and this is why I'm standing here for this interview. I hope my application will be granted, so that I can deliver my best services throughout the world as an airhostess member of CAAC and my dream can come true.

That's all. Nice talking to you. Thanks.

2、My name is Zhang Hang. I'm nineteen years old and I'm from Zhangqiu, Jinan, where there is a famous spring called Baimai and it has been the hometown of the famous poet Li Qingzhao. In a word, my hometown is a very beautiful place with a long history. I like singing and playing basketball. My personality is bright and easy. I want to study in this school very much, and I dream to be an excellent flight attendant. Trust me and please give me a chance.

3、Hello, my name is XXX, 16, from XX school. From childhood, I ha ve a dream, that is to fly in the sky like a bird, and now I finally ha ve the opportunity to realize the dream. If I can get this job, I'll try my best to do everything, because I like this job. I often attend activities organized by the school, and I'm also a member of the student union, which has exercised myself. So I am confident I can do this job. I love life, love dancing, and love this job, so today I stand here. I'll go to face with a smile. I hope I can do very well today.

中文翻译：你好，我叫XXX，今年16岁，来自XX学校。从孩提时起我就有一个梦想，那就是能像鸟儿一样在蓝天中飞翔，现在我终于有机会实现梦想了。如果我能得到这份工作，我会尽力做好所有的事情，因为我喜欢这份工作。我在学校里经常参加一些学校组织的活动，而且也是学校学生会的成员，这锻炼了我自己。所以我有信心能胜任这份工作。我热爱生活，热爱舞蹈，更热爱这份工作，所以今天我站在了这里。我会以微笑去面对。我希望我今天能表现得非常出色。

备用英文短句：
Although I will not promise, I will try to do my best. (虽然我不会承诺，但是我会尽力把它做到最好)
Although my English is not good, I will strive to improve in the future. (虽然我的英语不好，但是我会通过今后的努力去提高)
I did not understand what you said, could you please say it again? (我没听懂您说的，可以请您再说一遍吗)
Perhaps I really do not understand that, I am sorry. (可能是我真的没明白，不好意思)

面试常见的问题

第一段对话示例：

面试官(I): Tell me about yourself and your past experience.
应聘者(A): For the past 3 years, I ha ve been working at China Eastern Airlines Corporation Limited. I'm very tolerant of people and ha ve been told that this is one of my strengths. I feel I ha ve a lot to offer as a team member.

I: Why are you interested in this occupation?
A: It's always been my dream to be a stewardess. And I like tra velling to different places.

I: What do you think is the chief characteristic for a stewardess?
A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.

I: Do you get angry easily?
A: No, I know how to control my temper.

I: If a passenger had an accident, what would you do?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.

I: If you are hired, when can you start work?
A: I can begin to work right away because I am out of work now.

I: What are your salary expectations?
A: I really need more information about the job before we start to discuss salary. I'd like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.

中文翻译：
I: 说说你自己和你过去的经历。
A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。
I: 你为什么对这个职业感兴趣？
A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。
I: 对空姐来说，你认为主要应该具备的品质是什么？
A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。
I: 你容易生气吗？
A: 不，我知道怎样控制自己的脾气。
I: 如果有乘客发生意外，你会怎么办？
A: 我会为他/她做基本的急救，同时让同伴寻求救助。
I: 如果你被录用，什么时候你能开始工作？
A: 因为我目前没有工作，所以随时都可以。
I: 你希望拿多少薪水？
A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的用金制度是如何运作的。

关键词汇：
imagine 想象 / secondary 中级的 / flight attendant 空姐 / eyesight 视力 / vision 视力 / gesture 手势 / tolerant 宽容的 / basic first aid 基本的急救护理 / temper 脾气 / assistance 援助，协助

话说回来，作为空中乘务员，掌握一些急救知识是非常必要的。所以，即便你没有直接的空乘经验，但如果曾做过护士或有其他护理经验，这完全可以成为你一个突出的优势。

问题句式变换参考：
1) What made you decide on this type of occupation? (什么原因使你决定从事这类工作?)
可替换词：position / vocation / job
2) Do you know what are the responsibilities of the stewardess? (你知道作为空中小姐的职责是什么吗?)
可替换词：tasks / assignments / obligations
3) What do you think are the chief characteristics of a stewardess? (你认为空姐的主要品质是什么?)
可替换词：qualities / traits
4) I can begin to work right away because I am out of work now. (我可以即刻开始上班，因为我现在没有工作。)
可替换表达：unemployed / laid off / between jobs

第二段对话示例：

I: What made you decide on this type of occupation?
A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like tra velling very much and I enjoy working with people.

I: Can you make yourself understood in English without too much difficulty?
A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.

I: Do you know what the responsibilities are for a stewardess?
A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.

I: Are you in good health?
A: I just had a complete physical examination and I am in top condition.

I: Ha ve you had any nursing experience?
A: Yes, I ha ve two years of nursing experience, and now I am working as a nurse in a hospital.

I: How tall are you? What about your eyesight?
A: My height is one meter and sixty-eight centimeters. I've never had any vision problems.

I: What would you say are your strengths and weaknesses?
A: One of my strengths is my friendliness and open-minded attitude and also I think I ha ve a warm personality. But sometimes, I find it is hard to tell others when I don't like what they are doing.

I: If a passenger can't understand what you say, what should you do?
A: I'll try to speak in another language or I'll try my best to use gestures and draw pictures.

中文翻译：
I: 什么原因使你决定投身这个行业呢？
A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。
I: 别人容易明白你说的英语吗？
A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。
I: 你认为对空姐来说，主要的职责是什么？
A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。
I: 你现在身体很好吧？
A: 我刚做了一次全面的体检，身体状况很好。
I: 你有护理经验吗？
A: 有，我有两年的护理经验，现在我就在一家医院当护士。
I: 你多高？你的视力如何？
A: 我身高168cm，视力没问题。
I: 你认为你的优点和缺点是什么？
A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。
I: 如果有乘客听不懂你说的话，你该怎么办？
A: 我会试着说另一种语言或者打手势、画图。